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ORDER PROTECTION

Know before you buy.

The way you order depends on the listing. Sourlo shops accept orders and messages here. Follow the payment method shown on your order: provider checkout or a clearly labeled chat-arranged payment. External retailers use their own checkout and protection terms.

Take a closer look

Open the original listing and check the seller, product description, selected variant, reviews, and current availability. Category photos are browsing illustrations; the product card links to the actual listing.

Check the shop’s terms, product details, and delivery information before paying. Provider checkout and seller holds are not a delivery guarantee or a regulated escrow service. Shop approval is an owner review, not a government certification.

Payments & checkout

For eligible online shop orders, review the full total including delivery, then use the provider-hosted payment page. Card details are entered with the provider, not this website. Test checkout is labeled and must use test methods only. Chat-arranged payments and external retailer purchases do not enter the Sourlo wallet.

Adding items to a cart only saves them. Placing a native shop order checks the current price and available stock, records the order, and reserves that stock. Eligible unpaid cancellations return reserved stock. Active checkout must expire before cancellation; a paid online order requires a provider-confirmed refund.

Returns & refunds

For a Sourlo order, open Orders and choose Report a problem under Order support. Describe what happened and add relevant photos to the private case. The shop can respond or propose a replacement; the Sourlo owner approves money refunds for eligible provider-paid orders. A refund is shown as refunded only when the provider confirms it. Bank posting time depends on the payment method.

Keep the goods, packaging, order details, and relevant photos while the case is reviewed. Follow the approved return address and shipping arrangements shown on the case. Payments made outside the site cannot be automatically refunded here. For external orders, request help through the retailer’s app or website.

Open orders Refund policy Shopee returns help Lazada help center

Shipping & delivery

For provider checkout, the shop’s flat delivery charge is shown before you place the order. The shop or retailer provides delivery estimates and tracking. Items from different shops may arrive separately.

For a native order, open Orders and contact the shop in chat. Sellers can mark an accepted order as shipped, and buyers can confirm receipt. External orders are tracked in the retailer’s app or website.