HELP CENTER
A smoother way to shop.
A few answers to help you browse, save your finds, and get to the right place for order support.
Finding a product
Enter a product or a few details in the search box. Try ‘Samsung case’, ‘screen protector’, ‘squishy’, or ‘skincare’. You can also choose a category or a featured collection.
The homepage shows a selection from the current catalog. Some categories do not have listings yet. Use ‘View all products’ to return to everything that is available.
Account & password
Use Log in at the top of the homepage to access your account. New accounts may need email confirmation before their first login. Open My profile to change your details and profile picture.
If you forget your password, choose ‘Forgot password?’ on the login form and follow the email link. You can browse products without creating an account.
Saving items from different shops
Log in and use ‘Add to cart’ on a product. Hover over the cart icon for a quick preview, or open the cart to see all your saved items, change quantities, and remove items.
Items from Sourlo shops are grouped by shop. Review and place each shop’s order separately. External retailer products remain in the saved marketplace section, with links to their own checkout.
Help with an order
Orders placed with Sourlo shops appear under Orders. Use Open order chat for delivery or product questions. For damaged, incorrect, missing, or undelivered goods, use Order support → Report a problem on the affected order. You can add photos, read the shop’s response, and track Sourlo’s review there. Shop owners can switch to My shop’s orders, or use Seller Center. For Shopee or Lazada orders, open the retailer’s own app.
Purchases made at another retailer do not automatically appear in Sourlo. Any purchase notes you keep in your account are separate from the retailer’s live order status.